Thursday, September 17, 2015
Agritourism Professionals Must Be Experts in Hospitality
1-Your guests first impression is important. Make sure that your agricultural operation is as clean and organized as a working agricultural operation can be. If the tractor broke down, put it in the barn, seeing a tractor in need of repair with parts strewn everywhere might make the guest question safety.
2-Be at the entrance waiting for your guests arrival. Greet them with a hello and a handshake and thank them for coming.
3- Give them directions to the restrooms and ask them to meet up at a given location at a specific time. Example: At 10 o'clock we will meet in front of the red barn. If the group is children, relay this message to all the adults and ask for their help.
4-Train your staff to be kind to guests by listening to their needs and solving their problems. For example, if someone has a physical disability allow them to ride in an all terrain vehicle or allow them to drive their own vehicle.
5-Apologize to guests when things don't go as planned.
5-Provide clear instruction and post signs where needed to help guests stay on the right path.
6-When they prepare to leave, thank them again for coming.
Posted by Dora Ann Hatch at 12:00 AM